Hold Harmless Disclaimer

RESIDENTIAL MAINTENANCE SYSTEMS
DRAIN CLEANING
330.832.2647

Hold Harmless Disclaimer

  • RMS will not be held responsible for any damage to the plumbing system or the structure and its contents where work is being performed. Damage can result if snake leaves the pipe or if the snake unintentionally runs in the wrong direction.
  • The work can be a dirty process and although care is taken to minimize mess it is not always unavoidable. There may be drips/splashes/splatters or flooding of dirty material while working or transporting equipment to/from the work area. RMS will not be held responsible for any such issues.
  • RMS will not be responsible for equipment that becomes lodged in drainage system during the process of drain cleaning. If equipment becomes lodged in the drainage system the customer is responsible for all costs associated in retrieving equipment and repairing the plumbing/drainage system. Equipment shall be retrieved/returned within 72 hours or the customer will be responsible for the cost to replace the equipment. If customer elects to have a third party retrieve equipment the customer will be responsible for any damages caused to equipment.

*Although this is the standing policy of record for RMS on occasion where there may be additional risk perceived customers may be asked to sign this document before work begins.

CLIENT SIGNATURE ______________________________________________________________________________________

CLIENT SIGNATURE ___________________________________________

CLIENT SIGNATURE _________________________

This disclaimer was created for the benefit of both the property owner and RMS

  • To inform property owners of a potential risk that could result in unpleasant circumstances such as loss of use of a property, loss of sale of a property and/or litigation to resolve the situation.
  • It also insures RMS will get equipment back if it does become stuck and will not be forced to pay for the process of doing so.
  • Frankly, any contractor who does not inform you of this possibility is being less than professional.

Why is this document necessary?

  • RMS cannot be held responsible if roots have grown into your system, something has been flushed down the system, equipment has been left in the line from a previous service provider (such as a broken snake, etc.) or if you have broken/rotted/defective pipe in your system. Furthermore, we cannot be held responsible for issues resulting from attempting to clear or inspect the system.
  • RMS cannot be held responsible if a snake travels in an unintended direction as this cannot be controlled and may be the result of improper install of the piping system.
  • The process of drain cleaning may involve the use of high-speed spinning steel cable and high-pressure water. Use of these methods may cause leakage and it is also possible that the snake may leave the pipe (especially in older/deteriorated pipe) and cause other damage outside of the drainage system.

In cases when RMS is hired by someone other than the property owner

(i.e., renter/leaser. potential buyer, realtor, etc.) By signing this form, you agree to act as the agent for the current owner of the property where work is performed and accept responsibility for the terms and conditions described above on the owner’s behalf. It is your responsibility to get acknowledgment of these terms from property owner before work begins or you may be held responsible.

This disclaimer was created for the benefit of both the property owner and RMS

  • To inform property owners of a potential risk that could result in unpleasant circumstances such as loss of use of a property, loss of sale of a property and/or litigation to resolve the situation.
  • It also insures RMS will get equipment back if it does become stuck and will not be forced to pay for the process of doing so.
  • Frankly, any contractor who does not inform you of this possibility is being less than professional.

Why is this document necessary?

  • RMS cannot be held responsible if roots have grown into your system, something has been flushed down the system, equipment has been left in the line from a previous service provider (such as a broken snake, etc.) or if you have broken/rotted/defective pipe in your system. Furthermore, we cannot be held responsible for issues resulting from attempting to clear or inspect the system.
  • RMS cannot be held responsible if a snake travels in an unintended direction as this cannot be controlled and may be the result of improper install of the piping system.
  • The process of drain cleaning may involve the use of high-speed spinning steel cable and high-pressure water. Use of these methods may cause leakage and it is also possible that the snake may leave the pipe (especially in older/deteriorated pipe) and cause other damage outside of the drainage system.

In cases when RMS is hired by someone other than the property owner

(i.e., renter/leaser. potential buyer, realtor, etc.) By signing this form, you agree to act as the agent for the current owner of the property where work is performed and accept responsibility for the terms and conditions described above on the owner’s behalf. It is your responsibility to get acknowledgment of these terms from property owner before work begins or you may be held responsible.

Customer Reviews – Trusted Local Plumber

What Our Customers Say

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  • I contacted Andrew from RMS Plumbing & Drain on two separate occasions to address severe clogs in a floor drain and a bathroom sink. I explained that the floor drain… read more

    Dale Lawrence Avatar Dale Lawrence
    January 9, 2026

    Andrew explained in detail the job and possible outcomes. He came the day I called. Was very thorough and thoughtful. He’s not about trying to sell anything but good service,… read more

    Sean McCormack Avatar Sean McCormack
    January 4, 2026

    Highly recommend Andrew ! He came to my parents day after Christmas and replaced their hot water tank same day. We are grateful for his honesty and fast response! … read more

    Susan Dugger Avatar Susan Dugger
    January 2, 2026
  • Fast response and a fair price! Andrew is the man!

    Luke Schmidt Avatar Luke Schmidt
    December 31, 2025

    Excellent customer service, quick and affordable! Will use again!

    Aaron Gascon Avatar Aaron Gascon
    December 31, 2025

    Andrew from RMS contacted me within 12 hours of my service request. He quickly resolved my drain issues and took the time to explain how to maintain proper drain function… read more

    Natt Bunphithak Avatar Natt Bunphithak
    December 31, 2025
  • From report of toilet clog to resolution, RMS responded with concern and delivered competent service in promised time frame. Andrew even gave helpful hints to avoid future clogs. Would definitely… read more

    Sandi Slattery Avatar Sandi Slattery
    December 27, 2025

    Came within a couple hours of calling him.Thank you for the great service in the fast response.

    Don Carver Avatar Don Carver
    December 26, 2025

    Andrew was very knowledgeable and answered all of my questions. He was able to get out quickly to fix our sick. He is very kind and trustworthy!!… read more

    Mary avery Avatar Mary avery
    December 18, 2025

Our customers consistently recommend RMS for expert drain cleaning and dependable plumbing repairs throughout Northeast Ohio.

BBB Accredited Plumbing Company

Residential Maintenance Systems is a BBB Accredited Business, demonstrating our commitment to professionalism, ethical business practices, and customer satisfaction.

Complete Plumbing Solutions

for Your Home

No matter the issue, RMS can help with all your residential plumbing needs. From full drain cleaning services to small plumbing repairs, our experienced team is equipped to handle the problems homeowners face every day.

Residential Maintenance Systems (RMS) is a locally owned, service-focused plumbing company serving Massillon, Canton, Akron, and surrounding Northeast Ohio areas. We pride ourselves on reliable workmanship, honest service, and building long-term relationships with our customers.